Complaints Policy
If something about this site doesn't sit right with you, we want to hear it and put it right.
What you can raise
This policy covers complaints such as:
- Content you believe is inaccurate, misleading, or unsafe
- Concerns about our affiliate links or how a product is recommended
- Editorial conduct or tone
- Accessibility problems with the site
A simple factual error is usually faster to handle through our corrections policy; anything about your personal data is covered by our privacy policy.
How to raise a complaint
Email editorial@ceilingfansandlighting.com and include:
- The page or issue you're writing about (a URL helps)
- What the problem is and what outcome you'd like
- How we can reach you for a reply
How we handle it
We aim to acknowledge complaints within 2 business days and to give a full response within 10 business days. Complaints are handled by Jane Cornwell, our Editorial Director; anything unresolved is escalated to site management. We'll tell you what we found and what, if anything, we changed as a result.
See also our editorial policy and contact page.